VIPTK Privacy Policy — Your Data, Our Responsibility

VIPTK collects various types of information from you — used solely to deliver services, ensure security, and improve your experience. We collect only what is necessary, nothing more.

1.1 Information You Provide Directly

• Identity Information: Full name, date of birth, nationality.
• Contact Information: Email address, mobile number.
• KYC Documents: Copy of National ID, passport, or driving licence — for verification purposes only.
• Payment Information: Mobile banking number — card or bank account numbers are never stored on our servers.
• Contact History: Conversations with support.

1.2 Automatically Collected Information

• Device Information: Device type, operating system, browser type and version.
• Usage Data: Login times, betting history, page visits, click patterns.
• Network Information: IP address, ISP name — for security verification.
• Location: Country & region — for accurate service delivery.

1.3 Information Received from Third Parties

In some cases, VIPTK receives identity-related information from third-party verification services — strictly for fraud prevention and age verification purposes. This data is never used for marketing or any other purpose.

VIPTK uses the data it collects solely for specific, legitimate purposes. Your information will never be used for anything unauthorised — that is our core commitment.

Your data is stored in encrypted form on secure servers. The location and retention period depend on the type of data.

3.1 Retention Periods

• Account Information: For the duration of active account + 5 years after closure (as required by law).
• KYC Documents: 5 years after verification — as required by regulatory obligations.
• Transaction Records: 7 years — as required under Anti-Money Laundering laws.
• Log Files: 90 days — for security analysis purposes.
• Cookies: Varies by type — from session-based to a maximum of 1 year.

3.2 Where Your Data Is Stored

VIPTK's servers are hosted in internationally certified data centres. These data centres are ISO 27001 certified and under 24/7 monitoring. No data is stored on unsecured or unverified servers.

VIPTK may share your data with certain trusted parties in limited, specific circumstances — but never sells it.

4.1 When Information Is Shared

• Payment Providers: Only transaction-relevant data is shared with payment partners such as bKash, Nagad, and Rocket, solely to process your transactions.
• Identity Verification Services: For KYC verification — retained only until verification is complete.
• Fraud Prevention: With security partners for suspicious activity verification.
• Legal Authorities: When required to cooperate with a legal order or investigation.

4.2 What We Never Do

• Selling your profile to advertisers.
• Sharing your betting history with unauthorized parties.
• Sharing data with marketing third parties without your consent.
• Using KYC documents for any purpose beyond legal obligations.

VIPTK uses cookies to enhance your experience and ensure platform security. Cookies are small text files stored in your browser.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

VIPTK follows the highest industry security standards to protect your data. Every transaction, every login — multiple layers of protection at every step.

• SSL Encryption: 256-bit SSL/TLS encryption — all data between you and us is fully encrypted.
• Data Encryption: Stored data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): Extra security with OTP or app-based 2FA.
• Firewall & DDoS Protection: Round-the-clock active security monitoring.
• Regular Security Testing: Penetration testing conducted by independent third-party security experts.
• Minimum Access Policy: Only authorized personnel can access specific data.

VIPTK believes you should have full control over your own data. In line with GDPR and international standards, we provide you with the following rights:

VIPTK's services are strictly for users aged 18 and over. We do not knowingly collect or use any data from minors.

If we become aware that a minor has used our platform or submitted their information, the account will be closed immediately and all associated data will be deleted without delay.

VIPTK may update this Privacy Policy from time to time — due to new technologies, changes in law, or improvements to our services. For any significant changes, we will notify you in advance via email or an in-platform notification.

• Minor updates: only the revision date on this page is changed.
• Major changes: 30 days' advance notice via email or in-app notification.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

For any privacy-related questions, requests, or concerns, please reach out to our Data Protection Team. We're committed to responding promptly and sincerely.

If you believe we have failed to protect your data and our resolution is unsatisfactory, you have the right to lodge a complaint with the relevant data protection authority.